General Terms of Service Agreement
Introduction
Welcome to OTA.am (referred to as “OTA”, “we”, “our”, or “us”). These Terms of Service govern your use of our website and services. By accessing OTA.am or using our services, you agree to comply with these terms.
1. Reservation of Accommodations
1.1 Hotel Reservations: When you book a hotel through OTA.am, your reservation is instantly confirmed. You will receive a voucher via email. All further obligations, including payment and terms & conditions, are managed by the hotel.
1.2 Payment: OTA.am does not charge guests for reservations. Payments for hotel bookings are made directly to the hotel. If a hotel requires a payment at the time of booking, you will be directed to the hotel’s official website to complete the transaction.
1.3 Responsibility: OTA.am is not responsible for any issues related to hotel reservations, including cancellations or service quality. Guests should contact OTA.am’s customer support for assistance.
2. Sale of Experiences
2.1 Experience Bookings: OTA.am offers various experiences (tours, hiking, etc.) for purchase. Bookings are confirmed instantly, and a voucher is provided via email.
2.2 Payment: Payments for experiences are made directly to the experience provider (host). OTA.am does not charge guests for experience bookings.
2.3 Responsibility: OTA.am is not liable for any issues related to experiences booked through our platform. Guests should contact OTA.am for assistance with issues related to our terms and agreements.
3. Privacy and Data Handling
3.1 Data Collection: OTA.am collects standard data necessary for booking and communication purposes. Personal data is collected based on consent or contractual necessity under GDPR.
3.2 User Accounts: Guests creating accounts on OTA.am for experience bookings can delete their accounts at any time. Information may be visible to OTA.am administrators and the host from whom the experience was booked.
3.3 Data Security: OTA.am implements appropriate technical and organizational measures to protect personal data against unauthorized access or disclosure.
3.4 Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
4. Host Responsibilities
4.1 Compliance: Hotel and experience hosts must comply with OTA.am’s terms and agreements and GDPR requirements when processing personal data.
5. Dispute Resolution
5.1 Disputes: Disputes related to hotel reservations or experiences should be directed to the respective hotel or host. OTA.am may assist in resolving disputes as outlined in our terms.
6. Changes to Terms
6.1 Updates: OTA.am reserves the right to update these terms at any time. Changes will be communicated via our website. Continued use of OTA.am after changes indicates acceptance of the updated terms.
7. Governing Law
7.1 Jurisdiction: These terms are governed by the laws of Armenia and comply with GDPR where applicable. Any disputes will be resolved in the courts of Armenia.
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